Running a supporter survey? Please read this first…

Over the past few months, more and more supporter surveys have been landing in my inbox and on my doormat. The difference in approach is vast but they all share one thing in common – they hold the power to transform the relationship between donor and charity…for better or worse. There’s no doubt been a surge in surveys… Read More Running a supporter survey? Please read this first…

The final FPS proposals – what fundraisers need to know

Back in March the FPS working group published their first discussion paper and it was painfully clear that they were taking on a mammoth task and there was an awful lot more that needed to be thrashed out. Fast forward a few months and, today, they’ve produced their final proposals. Now it’s time to take a look at… Read More The final FPS proposals – what fundraisers need to know

I’m really sorry but “the donor” doesn’t exist, and it’s leading you astray

Every year in fundraising there’s a buzzword which is shouted at you at every conference, group meeting and networking session. It’s billed as the answer to the sector’s problems and what we should all be doing – not in the future, but right now. Innovation, experience, journey mapping, putting supporters at the heart of what… Read More I’m really sorry but “the donor” doesn’t exist, and it’s leading you astray